Refine Specialist Dental Care

UPDATED 05/06/2020

WE ARE RE-OPENING ON MONDAY 8TH JUNE 2020

Please do not attend the practice until you have been phoned by one of our team and given an appointment.

Dear Patients and Parents

We are pleased to announce that we will be re-opening our practice from Monday 8th June but we've had to make a lot of changes to our normal routine.

We will phone you to book your new appointment with us.
On this call we are required to ask you some Covid-19 screening questions to make sure you haven't had symptoms or been in contact with anyone who has had Covid-19 recently.
Please stop at the door just outside - we thank you to not enter our practice until a member of our team has invited you inside.
Please arrive for your appointment at the exact time we have given you.
When you arrive for your appointment, one of our team will meet you at the door and are required to take your temperature.
Please take some time to read our notices that we have on our door.
If your temperature check is normal, we will invite you into our practice and we ask that you follow our instructions once inside.
No cash payments will be accepted at the practice
We will be taking contactless only for sundry payments and card only for treatment.

Below are a list of the Covid-19 screening questions that we are required to ask you.
If you answer YES to any of he below, you MUST NOT attend the practice and phone us - we will advise of what to do next.

COVID-19 SCREENING QUESTIONS

Have you tested positive for COVID-19 in the last 7 days?

Are you waiting for a COVID-19 test or the results?

Do you have any of the following symptoms:
New, continuous cough*
High temperature or fever
Loss of, or change in, sense of smell or taste?

Do you live with someone who has either tested positive for COVID-19 or had symptoms of COVID-19 in the last 14 days?

* A new, continuous cough means coughing for longer than an hour, or three or more coughing episodes in 24 hours. If the patient usually has a cough, it may be worse than usual.

Thank you for your support in keeping everyone safe.

Regards Angela

SOME HELPFUL ADVICE

Twin blocks and Removable appliances

If you are wearing a twin block or a removable appliance and you are affected by the coronavirus and cannot attend your appointment. We will need to postpone your appointment. Please do not worry and continue wearing your appliance as instructed.

Please do not stop wearing them; you cannot over wear these appliances.

If you have broken or cracked your appliance but it still fits and is safe to wear, please do so until you can attend. If it is broken and you cannot wear the appliance or you have lost the appliance please contact the practice for advice over the phone.

Separators

Separators are small blue elastic bands that we place in front & behind your molar teeth.

They create space so they may drop out on their own over time.
To remove these you could use tweezers or a toothpick
Insert either the tweezer or toothpick under the elastic & pull up.
The elastic will just pop out.

Occasionally the gum can bleed when the separators are removed do not let this concern you, you can rinse with warm salty water.

Fixed Braces

Please be extra careful with your fixed appliance to prevent breakages by following the advice you were given when your appliance was fitted.

Avoid hard, sticky or chewy foods and fizzy drinks as these are the main courses of breakages and also be vigilant on your oral health. Dirty braces can lead to tooth decay!

If your brace is broken, but it is not coursing you any problems and you cannot get into see us, it will be ok until you can next attend your next appointment and treatment will continue from that point.

If your brace is broken and hurting and you cannot attend the practice, please use the wax that was in the starter kit and put it around the area that is coursing the problem and contact the practice for advice over the phone.

Please follow the link below for the British Orthodontic Society patient information leaflets about orthodontics.
https://www.bos.org.uk/Public-Patients/Patient-Information-Leaflets

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DIRECT ACCESS HYGIENE

SPECIALIST DENTAL CARE

Welcome to REFINE Specialist Dental Care

Welcome to REFINE Specialist Dental Care, where your dental health is our priority.

Our team approach to you is that we aim to treat you with the same level of care and attention, as we’d look after a member of our own family.

We pride ourselves on excellent service delivery across all of our treatments offered.

With this approach in mind, we make excellent decisions, alongside you, on the best treatment for you, through both listening and understanding your needs.

We have been providing Minor Oral Surgery and Orthodontic services under NHS terms since 2008 now, and we are extremely proud of both our NHS and private services, seeing excellent feedback from our patients that use them.

As well as being extremely proud of the level of care that we offer, I am overwhelmed daily by the lengths that our team go to, to make sure that our patients are cared for during every stage of their journey through our practice.

Angela Leivers
Practice Owner